New Friends
We’re proud to annonce our new partnership with Rackspace®, a leading provider of managed web hosting, off-site backup, and a near-legendary 24×7x365 uptime guarantee.
Prior to making the jump to the Rackspace backbone facility in Grapevine, Texas, we frequently struggled with our “bulk hosting” provider. It seemed like every week, there were outages on 10notes.com (gasp!), email was inaccessible for hours at a clip, and our applications seemed to grind to a halt during routine POST operations. All of this prompted us to start looking around for a new hosting plan that was A) cost-effective for our growing business, and B) offered something in the way of real support to its customers…preferably support that didn’t involve a blog site reporting network outages, or mass emails to the entire customer base. Enter Rackspace.
Within minutes of visiting the RS website, we were chatting with a courteous representative who was genuinely interested in our motivations for considering Rackspace, and who was very helpful with putting us in touch with a technical representative to further clarify our needs. Within 1 day we had a formal written proposal back from the technical rep outlining a hosting plan that seemed too good to be true.
I’ve read a lot of hosting plans. I’ve even written a few myself. And my SpideySense told me to do the homework before committing to anything. So a-Googlin’ I went…to my chagrin, ValleyWag had been blasting Rackspace for the better part of Q4, 2007. As snobberific as ValleyWag is/was, there had to be some merit to this stuff…clearly a lot of customers had been burned in the fallout. Naturally, I immediately wanted to discuss my concerns with my new technical/sales rep pal; in one of those too-rare “honest sales guy” moments, our rep was very forthright and candid about the perfect storm that befell Rackspace last year. And as much as I wanted to distrust the salesman’s “honesty”, I couldn’t help feeling that he took the whole incident very personally, and I had a sense that, company-wide, RS had to dot every I and cross every T from here on out. Or go the way of the dinosaurs…
So, long story short: we have been ecstatic with the one-on-one customer support we’ve received to date, the glorious uptime of our critical business systems, and are genuinely proud to now call ourselves “Rackspace Partners” (from what I understand, only RS employees get to call themselves “Rackers”). Whether you are looking to supplement your existing IT infrastructure, or planning a wholesale migration (as we did), we would be happy to talk with you about your needs, and refer you to the only team we’ve ever worked with that truly can (and will) deliver “fanatical support“.
